Having trouble with a payment or accessing a guide you bought? Email us and we’ll get you sorted out.
Email: [email protected]
We aim to respond within 2 business days.
What to include
To help us resolve things on the first reply, please include:
- The email address on your account (the one you used at checkout).
- The name of the guide you’re asking about.
- The date of purchase.
- A short description of the problem, and any error message you saw.
Common issues
Can’t see a guide you paid for? Make sure you’re signed in with the same email you used at checkout. Purchased guides appear under My Guides. If a purchase just went through, access can take a moment to activate - refresh the page, and if it’s still missing after a few minutes, email us.
Payment problem? If you were charged but don’t have access, or you think you were charged twice, email us before filing a dispute with your bank - we can almost always fix it faster directly. See our Refund Policy for what qualifies for a refund or replacement.
Account or sign-in trouble? Tell us the email on your account and what happens when you try to sign in, and we’ll help you get back in.
Reporting a site issue
Found a bug, a broken page or link, or something on the site that doesn’t look or work right? Let us know - reports like these help us fix things faster. Email [email protected] and include:
- The page address (URL) where it happened.
- Your browser and device (for example, Chrome on an iPhone).
- What you expected to happen versus what actually happened.
- A screenshot, if you can grab one.
Contact
Deck Guides LLC
Email: [email protected]