Having trouble with a payment or accessing a guide you bought? Email us and we’ll get you sorted out.
Email: [email protected]
We aim to respond within 2 business days.
What to include
To help us resolve things on the first reply, please include:
- The email address on your account (the one you used at checkout).
- The name of the guide you’re asking about.
- The date of purchase.
- A short description of the problem, and any error message you saw.
Common issues
Can’t see a guide you paid for? Make sure you’re signed in with the same email you used at checkout. Purchased guides appear under My Guides. If a purchase just went through, access can take a moment to activate - refresh the page, and if it’s still missing after a few minutes, email us.
Payment problem? If you were charged but don’t have access, or you think you were charged twice, email us before filing a dispute with your bank - we can almost always fix it faster directly. See our Refund Policy for what qualifies for a refund or replacement.
Account or sign-in trouble? Tell us the email on your account and what happens when you try to sign in, and we’ll help you get back in.
Reporting a site issue
Found a bug, a broken page or link, or something in a guide that doesn’t look or work right? The quickest way is the Report an issue form (every guide links to it from the overview card). If you would rather email, write to [email protected] and include:
- The page address (URL) where it happened.
- Your browser and device (for example, Chrome on an iPhone).
- What you expected to happen versus what actually happened.
- A screenshot, if you can grab one.
Sharing feedback
Have an idea, a request, or thoughts on a guide? We’d genuinely like to hear it. Feedback like this shapes what we build and improve next, so email us at [email protected] and tell us what’s on your mind.
Contact
Deck Guides LLC
Email: [email protected]