This Privacy Policy explains how Deck Guides LLC (“Deck Guides,” “we,” “us,” or “our”) collects, uses, and shares personal information when you use deckguides.com (the “Site”) and our services (the “Service”). By using the Service, you agree to the practices described here.
1. Information we collect
Information you provide:
- Account information. When you create an account, we collect your name and email address. We support sign-in through third-party providers (e.g., Google) via our authentication provider; when you use these, we receive basic profile information such as your name, email, and a unique identifier. We do not receive your password for those accounts.
- Purchase information. When you buy a guide, our payment processor collects your payment details. We receive a record of the transaction (such as the amount, date, the guide purchased, and a partial card descriptor), but we do not collect or store your full payment card number.
- Communications. If you email us or submit feedback, we collect the content of those messages and your contact details.
Information collected automatically:
- Usage and device data. We use product analytics to understand how the Site is used. This may include pages viewed, links and buttons clicked, browser and device type, and similar technical data. Our analytics run in a cookieless mode that stores no cookies or other identifiers on your device. We use cookies only for essential functions such as keeping you logged in. When you are signed in, we associate these usage events with your account so we can understand how our logged-in users engage with the Service; when you are not signed in, this data is not linked to your identity.
2. How we use information
We use personal information to:
- create and manage your account and authenticate logins;
- process purchases and deliver the guide content you buy;
- provide customer support and respond to your messages;
- operate, maintain, secure, and improve the Service, including analyzing usage;
- send you transactional messages (such as receipts and account notices);
- send you marketing or product updates only where permitted, and you can opt out at any time; and
- comply with legal obligations and enforce our Terms of Service.
3. How we share information
We do not sell your personal information. We share it only as follows:
- Service providers. We use trusted third parties to operate the Service, including:
- Stripe - payment processing;
- Google (and any other supported sign-in providers) - authentication;
- PostHog - product analytics;
- cloud hosting and content-delivery providers that store and serve the Site.
- Legal and safety. We may disclose information if required by law, to respond to legal process, or to protect the rights, property, or safety of Deck Guides, our users, or others.
- Business transfers. If Deck Guides is involved in a merger, acquisition, or sale of assets, information may be transferred as part of that transaction.
4. Cookies and analytics
We use cookies only for essential functions, like keeping you logged in. Our product analytics run in a cookieless mode and set no cookies or other identifiers on your device; we measure usage with privacy-preserving, server-side methods instead. For signed-in users, we link these usage measurements to your account so we can understand how logged-in users engage with the Service. You can control cookies through your browser settings; disabling some cookies may affect functionality.
5. Data retention
We keep personal information for as long as your account is active or as needed to provide the Service, comply with legal and tax obligations, resolve disputes, and enforce our agreements. Transaction records may be retained longer where required by law. When information is no longer needed, we delete or anonymize it.
6. Your rights and choices
Depending on where you live, you may have rights to access, correct, delete, or obtain a copy of your personal information, or to object to or restrict certain processing. To exercise any of these, email us at [email protected]. We will respond as required by applicable law. You may also:
- Opt out of marketing by using the unsubscribe link in our emails or contacting us.
- Close your account by contacting us; note we may retain certain records as described above.
7. Security
We use reasonable administrative, technical, and physical safeguards to protect personal information. No method of transmission or storage is completely secure, however, and we cannot guarantee absolute security.
8. Children’s privacy
The Service is not directed to children under 13, and we do not knowingly collect personal information from them. If you believe a child has provided us personal information, contact us and we will delete it.
9. International users
We operate in the United States, and your information will be processed and stored in the United States. If you access the Service from outside the U.S., you understand your information will be transferred to and processed in the U.S., where data-protection laws may differ from those in your country.
10. Changes to this Policy
We may update this Privacy Policy from time to time. We will revise the “Last updated” date above and, for material changes, provide additional notice where appropriate. Your continued use of the Service after changes take effect constitutes acceptance.
11. Contact
Deck Guides LLC
Email: [email protected]