This Refund Policy applies to all purchases made on deckguides.com and is incorporated into our Terms of Service.
1. All sales are final
Deck Guides sells digital strategy guides that are delivered instantly upon purchase. Because you receive immediate access to the full content as soon as your payment is processed, all purchases are final and non-refundable.
We encourage you to make an informed decision before buying:
- Read the free guide content available on the Site.
- Review the description and the “Free vs. Full Access” comparison for each guide.
- Contact us with any questions before purchasing.
By completing a purchase, you acknowledge that the content is delivered immediately and you waive any right to a refund or cancellation, to the fullest extent permitted by law.
2. What you are buying
A purchase grants access to the specific version of the guide you bought (US $15.00 per guide version). We may issue occasional revisions to a version you already own - for example, to correct a typo or a minor factual error - and these corrections are applied to your copy at no charge. A new version of a guide (such as one covering a later metagame period) is released and sold separately. A purchase does not entitle you to future versions or to other guides. This is explained at the point of sale and in our Terms of Service.
3. Exceptions
We stand behind our content. We may, at our sole discretion, provide a refund, credit, or replacement in limited circumstances, such as:
- a duplicate or accidental charge for the same guide version;
- a technical failure on our end that prevents you from accessing content you paid for and that we cannot resolve; or
- where a refund is required by applicable law (some jurisdictions provide non-waivable consumer rights, which this policy does not override).
If you think one of these applies, contact us as described below and we will work with you in good faith.
4. How to request help - contact us before disputing
If something is wrong with your purchase, please contact us first so we can fix it quickly:
Email: [email protected]
Include your account email, the name of the guide, and the date of purchase. We aim to respond within 2 business days. Most issues - access problems, duplicate charges, wrong guide - are resolved fastest by contacting us directly.
5. Chargebacks and payment disputes
Filing a chargeback or payment dispute with your bank or card issuer before contacting us delays resolution and may result in suspension of your account while the dispute is investigated. If you initiate a chargeback for a purchase that does not qualify for a refund under this policy, we may present this policy, your proof of acceptance, and your access records to the payment network as evidence that the charge was valid.
We’re almost always able to resolve problems directly and amicably - please reach out to [email protected] first.
6. Changes to this Policy
We may update this Policy from time to time. We will revise the “Last updated” date above. The policy in effect at the time of your purchase governs that purchase.
Contact
Deck Guides LLC
Email: [email protected]