This Refund Policy applies to all purchases made on deckguides.com and is incorporated into our Terms of Service.
1. Our satisfaction guarantee
Deck Guides sells digital strategy guides that are delivered instantly upon purchase. We want you to be happy with what you buy. If a guide you purchased did not meet your expectations, you may request a refund within 7 days of purchase - just tell us why.
- Email [email protected] within 7 days of your purchase.
- Include your account email, the guide name, and a brief reason you were not satisfied.
- We review requests in good faith and approve genuine dissatisfaction.
When we refund a guide, your access to that guide is removed. Satisfaction refunds are intended for occasional use; if we see a pattern of repeated buy-then-refund on the same account, we may decline further requests. The reason you give may be used to improve our guides.
You still receive immediate access to the full content as soon as your payment is processed. To make an informed decision before buying, we encourage you to:
- Read the free guide content available on the Site.
- Review the description and the “Free vs. Full Access” comparison for each guide.
- Contact us with any questions before purchasing.
2. What you are buying
A purchase grants access to the specific version of the guide you bought (at the price shown at checkout). We may issue occasional revisions to a version you already own - for example, to correct a typo or a minor factual error - and these corrections are applied to your copy at no charge. A new version of a guide (such as one covering a later metagame period) is released and sold separately. A purchase does not entitle you to future versions or to other guides. This is explained at the point of sale and in our Terms of Service.
3. Subscription charges
The full-access subscription is US $10.00 per month and automatically renews until you cancel. Subscription charges are non-refundable. You can cancel at any time from your account under Manage subscription; cancelling stops future charges and your access continues until the end of the paid month. We do not provide partial or pro-rated refunds for the current month. The always-honored cases below (such as duplicate charges and technical failures) still apply, and statutory consumer withdrawal rights for customers in the EU/UK are honored in accordance with the withdrawal terms disclosed at checkout.
4. Always-honored cases
Separately from the satisfaction guarantee above, we will provide a refund, credit, or replacement - without regard to the 7-day window - in cases such as:
- a duplicate or accidental charge for the same guide version;
- a technical failure on our end that prevents you from accessing content you paid for and that we cannot resolve; or
- where a refund is required by applicable law (some jurisdictions provide non-waivable consumer rights, which this policy does not override).
If you think one of these applies, contact us as described below and we will work with you in good faith.
5. How to request a refund or help - contact us before disputing
If something is wrong with your purchase, please contact us first so we can fix it quickly:
Email: [email protected]
Include your account email, the name of the guide, and the date of purchase. We aim to respond within 2 business days. Most issues - access problems, duplicate charges, wrong guide - are resolved fastest by contacting us directly.
6. Chargebacks and payment disputes
Because we offer refunds under this policy, there is almost never a reason to dispute a charge with your bank. Filing a chargeback before contacting us delays resolution and may result in suspension of your account while the dispute is investigated. If you initiate a chargeback without first requesting a refund, we may present this policy and your access records to the payment network as evidence that you had an available remedy you did not use.
We’re almost always able to resolve problems directly and amicably - please reach out to [email protected] first.
7. Changes to this Policy
We may update this Policy from time to time. We will revise the “Last updated” date above. The policy in effect at the time of your purchase governs that purchase.
Contact
Deck Guides LLC
Email: [email protected]